Welcome to the Mail Bag! In this series, we will answer some common questions we see in our daily Customer Success lives.

In this post, we tackle the age-old question of “how frequently should I meet with my customer?” The answer may surprise you!

Customer churn is a common challenge for SaaS (Software as a Service) companies, and it can have a significant impact on a company's bottom line.

In this post, we'll explore some of the most common reasons for customer churn in the SaaS industry and offer insights on how companies can proactively address these issues.

What’s the most common mistake I see in SaaS startup pitch decks? That’s right, no plan for retention!

With so many books, blogs, and video expert tips on presenting, there’s one tip that should stand out more than any other for beginners.

What does “The Customer Initiative” even mean? I love a good origin story, so read on to learn more.

Idea? Check.

Product? Check.

Free Trial? Check.

Paying customers? Not so much…

Here’s how to fix that.