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Strategy Definition

  • Organizational Change Management

  • Metrics and Measurement

  • CS Organizational design and roadmapping

  • Customer Success Maturity Assessments for established companies

  • CS Readiness Assessments for SaaS startups

 
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Tools and Processes

  • Customer Journey Mapping

  • Playbook creation

  • Customer Segmentation definition

  • Root Cause Analysis for churn and adoption impediments

  • Customer Success platform selection and implementation

  • Customer touchpoint analysis

 
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Your Career Success

  • Your personal Customer Success career begins with Mentoring, whether you're a new leader, Customer Success Manager, or looking to break in to the field.

  • Skill review and assessment

  • Resume creation

  • Best Practice advisement

  • Team and department leadership

 
 
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Book Beth for a speaking engagement

As a knowledgeable and gifted speaker, book Beth for your next event to energize and lead your team to customer success!

 
Beth is a great addition to any team and brings a high level of energy and enthusiasm to her work.
— Brenda I., Application Director